Research and Insights
We advise leading brands on innovation in retail, workplace, mobility and technology, at the intersection of consumer experience. Our guides, experts and experiences inspire executives working at the forefront of change, to develop new and innovative strategies and business approaches.
Recent guides
Retail Models for the Future
The rise of DTC, brick and mortar woes, and the ‘next big thing’ are leading retailers to develop new ways of attracting and keeping consumer attention and loyalty. We examine the trends and ways retailers are developing smart solutions.
MCL’s Retail Models for the Future Guide surveys the retail landscape of the cultural capital of the United States, New York City, revealing best-in-class examples of brick-and-mortar innovation that connects with global customer experience trends.
Published January 2019, Updated February 2020
The 50+ page guide includes:
6 key trends, ‘experience principles’, defined and exemplified by New York retailers that brands and store owners in any city can learn from
22 examples of the best retail showcases in the city of New York, divided by trend
30+ accompanying high-res photos that provide an illuminating window into on-the-ground innovation
This report is part of a series that MCL has published on innovation in retail and along the customer experience journey. Our reports provide business ideas to current clients that are part of our Retail Innovation Lab. In addition, we provide journeys, talks and concept sprints based on the contents of our guides. Contact Brian Gale, brian@mcl.digital for more information.
